FAQ

Creating an account is fast. Click “Sign Up,” enter your email, choose a password, and confirm your date of birth and state of residence. You’ll receive an automatic credit of the Welcome No Deposit Bonus once your account is verified, so expect Gold Coins and Sweeps Coins to appear after verification. You must be at least 18 years old, and some states are restricted; accounts from Connecticut, Delaware, Hawaii, Idaho, Louisiana, Maryland, Michigan, Montana, Nevada, and Washington are not eligible.Complete your profile and verify your account to access cash prize redemptions. Need to add a payment method later? We accept Apple Pay, MasterCard, and Visa in US dollars. If you run into any trouble, contact chat support or email support@speedsweeps.com for step-by-step help.

The Welcome No Deposit Bonus gives new players 50,000 Gold Coins and 1 Sweeps Coin automatically upon account verification. No bonus code or deposit is required. Gold Coins are for fun play, while Sweeps Coins can be played for a chance to redeem gift cards or cash prizes after meeting the playthrough requirement.Sweeps Coin redemptions require a 1x playthrough on Sweeps Coins. There’s no expiration on credited coins, but redemptions are subject to KYC verification and eligibility rules. Minimum redemption thresholds apply: 10 Sweeps Coins for gift cards and 100 Sweeps Coins for cash prizes. The bonus is unavailable in Connecticut, Delaware, Hawaii, Idaho, Louisiana, Maryland, Michigan, Montana, Nevada, and Washington, and is for players 18 and older. Terms and conditions apply.

Most offers at SpeedSweeps are automatic and do not require codes. The Welcome No Deposit Bonus and many daily promotions apply after registration, login, or qualifying purchase. Limited-time promos may use promo codes entered in the Bonus Drop section. If a promo code is required, we’ll display it clearly and explain how to redeem it.Always check the offer details and the terms and conditions to confirm eligibility, playthrough rules, and state restrictions. For help with a specific code or offer, contact chat support or email support@speedsweeps.com.

Deposits are simple and secure. We accept Apple Pay, MasterCard, and Visa in US dollars. Gold Coin purchases start as low as $9.99 depending on the package. First purchases automatically trigger the First Purchase Bonus when eligible.Withdrawals for approved cash redemptions follow KYC checks and standard processing. First redemptions may take up to seven days for verification and processing; subsequent approved withdrawals are typically processed faster and may be eligible for under 24-hour payout windows depending on your banking method and verification status. Minimum redemption thresholds apply: 10 Sweeps Coins for gift cards and 100 Sweeps Coins for cash prizes. All transactions are subject to our terms and identity verification requirements.

Gold Coins are fun credits for gameplay and cannot be redeemed for cash; they let you practice games free of cash risk. Sweeps Coins are the sweepstakes currency you can use to play eligible games for the chance to redeem gift cards or cash prizes once playthrough requirements are met.Gold Coins are included in many purchase packages for immediate play. Sweeps Coins are issued through promotions, purchases, daily spins, referrals, VIP rewards, and mail-in requests. Sweeps Coin redemptions require identity verification, and minimum redemption thresholds apply. Both coin types have no expiration once credited.

Most Sweeps Coin bonuses require a 1x playthrough before redemption, meaning you must wager the credited Sweeps Coin amount one time on eligible games. For example, if you receive 10 Sweeps Coins, you’d need to place Sweeps Coin wagers totaling 10 Sweeps Coins before redeeming.Slots contribute 100% toward Sweeps Coin playthrough and VIP tier progression. Table games, live casino games, and other categories may contribute at reduced or unspecified rates, so check the promotion details. Bonus rules are non-sticky: Sweeps Coins become redeemable after meeting the playthrough. All redemptions are subject to KYC verification and the general terms and conditions.

Yes. SpeedSweeps is fully mobile compatible and optimized for modern smartphones and tablets. Play straight from your device’s browser—no separate app download required for most features. You’ll get high-quality versions of slots, table games, and live dealer play, with controls and screens scaled for touch play.If you experience display issues, clear your browser cache, update your browser, or switch to a different browser. For persistent problems, contact chat support or email support@speedsweeps.com with your device model and browser version.

SpeedSweeps offers a wide selection of slots, blackjack, roulette, video poker, craps, live dealer tables, and instant-win games. Our software partners include 3 Oaks, Betsoft, Big Time Gaming, Casino Technology (CT Gaming), ELA Games, Endorphina, Evolution Gaming, Evoplay, Felix Gaming, Gaming Corps, Gamzix, Hacksaw Gaming, Iconic21, Jili Games, KA Gaming, Kalamba Games, Mancala Gaming, Mascot Gaming, NetEnt, NetGaming, NoLimit City, Novomatic, Octoplay, Onlyplay, Peter & Sons, Red Rake Gaming, Red Tiger Gaming, RubyPlay, Slotmill, and Spinoro. That mix gives players frequent-win slots, high-payout potential titles, and table games with authentic live dealer action.Gameplay availability depends on your state and the game category. Slots generally contribute fully to Sweeps Coin playthrough, while other game types may have reduced contribution. Check each promotion’s eligible games before playing.

SpeedSweeps operates under applicable sweepstakes laws and follows regulatory requirements for safe play. We use industry-standard encryption to protect account and payment data, and we follow strict internal controls to prevent fraud and bonus abuse. Redemptions for cash prizes require identity verification to ensure compliance and player safety.We do not share personal data except as required to process transactions, comply with legal obligations, or prevent fraud. You can find full privacy and security details in our terms and privacy policy. If you have specific security concerns, contact support@speedsweeps.com.

KYC verification confirms your identity and protects both you and the platform. You may be asked to provide a government-issued ID, proof of address (such as a utility bill), and sometimes a selfie for identity matching. Verification is required for cash redemptions and may be requested before large withdrawals.Upload documents through your account’s verification section. Expect first-time redemptions to take up to seven days for processing while we complete checks; later withdrawals are typically faster once verified. Failure to provide accurate documents can delay or prevent cash payouts.

First, try basic troubleshooting: refresh the page, clear your browser cache, disable browser extensions, or try a different browser or device. Ensure your browser and operating system are up to date. If the issue persists, take a screenshot or note the error message, the game name, and the time it happened.Contact chat support for real-time help, or email support@speedsweeps.com with your details. Provide screenshots and transaction IDs when available. Our support team can investigate game logs, confirm bet history, and resolve most technical disputes quickly.

Player safety is a priority. SpeedSweeps offers self-exclusion options, deposit limits, and session timers you can enable in your account settings. If you feel your play is becoming a problem, use the available self-limits or self-exclusion, and reach out to our support team to discuss account holds.We recommend setting personal deposit and session limits, taking regular breaks, and never chasing losses. For additional support, consult professional organizations and hotlines in your area. Terms and conditions outline responsible gambling tools and policies; contact support@speedsweeps.com for assistance setting limits or requesting self-exclusion.

If you need live help, start a chat session from the site for the fastest response. For documented support or non-urgent questions, email support@speedsweeps.com and include your account email and a clear description of the issue. Our team monitors requests and will guide you through verification, bonus questions, payment issues, and technical troubleshooting. Keep your account information handy to speed up the process.